Delete MySheba Account

Submit a request to close your account and delete eligible personal data.

Before you request deletion

Deleting your account is a permanent action. Please make sure you have completed any pending transactions and saved anything you need before submitting a request.

What may be deleted

  • MySheba account profile information
  • Login and authentication information associated with the account
  • Eligible documents and personal data stored for your account

Information that may be retained

Some transaction, payment, fraud-prevention, tax, or regulatory records may need to be retained for a legally required period. Such records are not necessarily deleted immediately when an account is closed.

How the request is handled

  1. Submit the form with the details used to identify your account.
  2. MySheba may contact you to verify ownership of the account.
  3. After verification, eligible account data will be scheduled for deletion or the account will be closed.

For urgent help, use the MySheba Contact page or the Support section in the app.

Account Deletion Request

Complete the form below to securely submit your request to MySheba. No deletion occurs until MySheba verifies and processes the request.