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How to Recharge
Step-by-step guide to topping up mobile numbers across eight countries.
Read guide →MySheba Help Center
Find guides and answers for every MySheba service.
Getting Started
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How Remittance Works
Understand the dealer-assisted remittance process from start to finish.
Read guide →🎟️
How to Book Bus Tickets
Choose a partner, search routes, and book your seat in minutes.
Read guide →✈️
How to Book Air Tickets
Submit your flight inquiry and let a verified dealer handle the booking.
Read guide →🚂
How to Book Train Tickets
Train inquiries and bookings through the MySheba dealer network.
Read guide →📱
MySheba App Guide
Complete walkthrough of the app: wallet, documents, community, and more.
Read guide →Common Issues
Make sure you're using the correct phone number. If you forgot your PIN, use the "Forgot PIN" option to reset via OTP. If issues persist, contact support via WhatsApp or Email.
Wallet top-ups are reviewed before crediting. This usually takes a few minutes but can take up to 2 hours during peak times. Ensure you included the correct reference number in your bank transfer.
Dealers typically pick up requests within minutes. If your request has been pending for over 1 hour, please contact support with your request ID.
Phone numbers cannot be changed directly in the app for security reasons. Contact support with proof of identity to request a number update.