Privacy Policy — MySheba

Introduction

MySheba ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (mysheba.top) and mobile application (the "App"). Please read this policy carefully.

Information We Collect

Personal Information

Phone number: Used for account creation, OTP verification, and communication.
Name and contact details: Used to identify you and process your requests.
Document copies: Passport, visa, work permit, and other documents you choose to store in the Document Vault.
Bank transfer details: Used to review and credit wallet top-ups.

Usage Information

Device information (model, OS version, unique device identifiers).
App usage data (features accessed, session duration, crash reports).
IP address and location data (approximate, for fraud prevention).

How We Use Your Information

To provide and maintain our services (recharge, remittance, ticketing, etc.).
To verify your identity and prevent fraud.
To process transactions and send status updates.
To send expiry reminders for stored documents.
To improve our app and services based on usage patterns.
To communicate with you about support requests and service updates.

Information Sharing

We do not sell your personal information. We may share information with:

Verified dealers: Necessary details to process your recharge, remittance, or ticket requests.
Service partners: Ticketing platforms (redBus, Bus Online Ticket, Easybook) for bus bookings.
Legal authorities: When required by law or to protect our rights and safety.

Data Security

We implement appropriate technical and organizational measures to protect your data:

Encryption of sensitive data in transit and at rest.
OTP and PIN/biometric authentication.
Regular security audits and dealer verification.

Your Rights

You can also submit an account deletion request.

You have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your account and data (subject to legal retention requirements).
Opt out of non-essential communications.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. Document copies are retained until you delete them or close your account. Transaction records may be retained for legal and regulatory compliance.

Children's Privacy

MySheba is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email.

Contact Us

If you have questions about this Privacy Policy, please contact us through the Support tab in the app or via the Contact page.