Frequently Asked Questions

MySheba is a digital services platform for workers in Malaysia. It brings mobile recharge, remittance, ticket booking, document management, salary tools, and community features into one app.

Yes. The MySheba app is free to download and use. You only pay for the services you use, such as recharge, remittance, or ticket bookings.

No. MySheba is a technology platform, not a bank or licensed financial institution. Financial services are facilitated through third-party licensed dealers and partners.

MySheba supports eight destination countries: Bangladesh, India, Nepal, Indonesia, Pakistan, Myanmar, Philippines, and Cambodia. The app is designed for workers based in Malaysia.

Download the app, enter your phone number, verify with the OTP sent to you, and set a security PIN. Your account is ready to use.

Yes. We use phone OTP verification, PIN or biometric locks, and encrypted storage for documents. Dealers are vetted and moderated.

Use the "Forgot PIN" option on the login screen. You'll receive an OTP to verify your identity, then you can set a new PIN.

Go to the Top-Up section, select bank transfer, and send the amount to the designated MySheba account with your reference number. The balance is reviewed and credited before use.

Wallet balances are for use within the MySheba app only. Withdrawal policies vary; contact support for specific requests.

Currently, wallet top-ups are done via bank transfer. Services are paid for using your MySheba wallet balance.

Most recharges are completed within minutes to one hour, depending on the operator and dealer availability. You can track status in real time.

Most remittances are completed within a few hours to one business day, depending on the destination country, channel, and dealer availability.

If a dealer cannot complete your request, it will be marked as failed and any deducted wallet balance will be refunded. Contact support if you need assistance.

For bus tickets, yes — through partner platforms. For air and train tickets, you submit an inquiry and a verified dealer handles the booking.

Cancellation policies vary by partner platform and operator. Review the specific terms before booking. Contact support for assistance with cancellations.

The fastest way is through the Support tab in the app. You can also reach us via Call, WhatsApp, or Email. Support hours: 9:00 AM – 9:00 PM daily.

Our support team communicates primarily in English and Bengali. Additional language support may be available depending on the agent.